Enquiry delays
We are currently experiencing a large number of enquiries and processing a high volume of applications. If possible, delay your call or email to us, and check the resources section of this website for helpful factsheets and information.
Introducing text messaging
The Worker Screening Unit will be introducing another way to communicate with applicants and clearance holders. From 3 July 2023, the Worker Screening Unit will be using text messaging to make contact with Disability Worker Screening applicants and clearance holders. If you receive a text message from QLD_WS_Unit please read the text carefully for instructions on how to respond. The Worker Screening Unit will only send you a text message in relation to an existing application or your current NDIS Worker Screening Clearance.
To enable us to reach you, please ensure the phone number listed on your Worker Screening Portal is current.
Need help with the Worker Portal?
The easiest and quickest way to get help is through our Worker Portal User Guide (PDF, 6 MB) Worker Portal User Guide(DOCX, 9 MB). This document takes you through the portal registration and application process step-by-step. It also shows you how to use other features such as updating your details, viewing the status of your application, viewing your application history, requesting a replacement card, how to check if you are eligible to work and advising of a change in engagement.
All the important information you need to know about the Worker Portal and troubleshooting is in the guide. The table of contents and links throughout allow you to quickly find the information you need.
This work is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence