Existing NDIS and Qld worker screening

Managing your worker screening clearance card is easy with the new worker portal.

If you already hold a Queensland issued worker screening card (NDIS or state-based) which was issued after 1 February 2021, you can access a range of services to manage your existing clearance, including letting us know of any changes in your circumstances or details, or to request a replacement card.

My Worker Portal

If you are registered for Online Services you can access My Worker portal to:

Commence, save and lodge a Disability Worker Screening application (including a combined disability worker screening application and blue card application).
Update your personal details including your name, address and contact details
View the status of your application
Notify of a change in engagement (starting or ending work for an employer/organisation)
Request to change from volunteer to paid employment
Request a replacement card
Withdraw an application that has not yet been decided.

Note: The online application works best using current browsers such as Chrome, Firefox, Safari or Edge. There may be compatibility issues with older browsers, such as Internet Explorer 11 or earlier.

Submitting a renewal application

Is your state-based clearance due for renewal?

On 1 February 2021 a new screening system for the disability sector started in Queensland. This included screening for workers providing state-funded disability supports and services outside the NDIS. We call this a Queensland disability worker screening check.

Examples of workers who need this check are Queensland Government staff who provide services for people with disability and Queensland Government funded disability advocacy services.

Queensland disability worker screening clearances are valid for three years. This means the first clearances issued will begin to expire from 1 February 2024.

You will be eligible to submit a renewal application up to 90 days before your current clearance card expires. Renewal applications received earlier than this will not be accepted.

Ensuring you submit a valid renewal

To ensure you can continue working, you must submit a valid renewal application. A valid renewal application must consist of the following:

Application is submitted prior to the expiry of your previous clearance card,
Your payment has been successfully made,
Your application has been successfully verified by your nominated employer

Before you start your renewal

Before you apply to renew your Queensland disability worker screening clearance, you should:

Check your eligibility
Know your TMR Customer Reference Number (CRN)
Know your payment options

The quickest and easiest way to renew your clearance is to log into the worker portal and complete the application online. Workers who don’t have online access can apply to renew their clearance using a manual application form.

Requesting to change from volunteer to paid employment

Has your employment status changed from volunteer (unpaid) to paid employment?

The quickest and easiest way to request to change from volunteer to paid employment is to log into the worker portal and complete the application online. When applying online, the fee amount will be calculated automatically based on the time you have left on your current volunteer card.

Workers who don’t have online access can apply to renew their clearance using a manual application form.

For more information about volunteer to paid employment applications, please refer to the dedicated factsheet (PDF, 223 KB) dedicated factsheet (DOCX, 135 KB).